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Login to the website and click on "my account" in the upper right corner.
Then select the "Payment" tab. Add a new form of payment. Here you can also delete your expired or old card.
Next, go to "Order History".
Select the order(s) (or the declined order(s) if you have one) and click "Set Payment" to assign the new card to that order.
For shipped or declined orders please notify your rep or our main office to process the card on those orders.
Do I have to have an Alison's Pantry Representative to order?
Yes you do. Because we deliver directly to our representatives and they distribute to our customers, you need to be within 50 miles of our closest rep and select them as your delivery location.
When do I get my order?
Your rep will receive their delivery the week after your orders close. They will then get with you to pickup or deliver your order. You can check the dates on your shipping confirmation email, or contact your rep directly.
How do I change the expiration date on my credit card
Login to the website and click on "my account" in the upper right corner. Then select the "Payment" tab. Add a new form of payment. Here you can also delete your expired or old card. Next, go to "Order History". Select the order(s) (or the declined order(s) if you have one) and click "Set Payment" to assign the new card to that order. For shipped or declined orders please notify your rep or our main office to process the card on those orders.
When does my order close?
When you are logged into your account you can see a countdown on the upper right hand corner of the website.
How do I update my personal info?
Log in to the website and update your info on the Customer Info tab. Be sure and click "update" when you are finished.
How do I find a rep to order from?
Copy and paste this link into your address bar: https://www.alisonspantry.com/rep-finder
Please remember that we only deliver to our reps, so if you're more than 50 miles away from the closest rep to your zip code you wont be able to order.
The system is not accepting my credit card.
Double and triple check your billing info, most importantly the zip code has to match your billing zip code for your credit card.
Do not enter any spaces in the credit card number.
If you're still having problems please call! 1-866-572-6879 Hours M-F 8:00 am - 5:00 pm Mountain Time.
What is Food Service quality food?
Food Service quality food is made for chefs and cooks at restaurants and cafes. This means they usually come in bulk and are not retail packaged. This helps you save money and have access to higher quality products that you can't get at your normal store.
What if I'm unhappy with a product?
We have a 100% Satisfaction Guarantee with double your money back on all items except #2 products (hot deals, pantry bargains, etc.). Refunds must be requested within 6 months for a 100% refund and 90 days of purchase for double your money back. Just email support@alisonspantry.com with your name, order number and product information or contact your representative.
There is a product I wish Alison's Pantry offered , can I make a request?
We love product suggestions! Please email your requests to support@alisonspantry.com.
How do I create an account?
https://youtu.be/B25Xj7D8A1Q Go here for a quick how-to-video on creating your new customer account.
How do I change my rep?
Because of order and area overlaps we have to change your rep for you at our main offices. You can email support@alisonspantry.com or call 1-801-796-6411 (M-F 8-5pm). Please be sure to use the rep finder here: https://www.alisonspantry.com/rep-finder and let us know who you'd like to switch to.
